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FAQ’s


  • Where do I send medical bills after a claim has been filed?

    Please mail the original document to Landin Inc. P.O. Box 17590 Richmond, VA 23226 or fax a legible copy to (804) 359-9640.

  • What’s my claim number and who is the adjuster assigned?

    Call (804) 359-9600 or email.

  • How long until the injured employee will receive benefits?

    In Virginia, there is a seven calendar day waiting period. Benefits would begin on the eighth day of disability. The initial seven-day waiting period is payable only after the disability exceeds 21 days.

  • What do I do if a provider calls me to authorize a referral and/or medical treatment?

    Please refer the provider to the adjuster assigned to the claim.

  • What do I do if I feel a claim is questionable?

    Read about reporting a questionable claim.

  • Why should I file a claim?

    Anytime an employee has an accident that requires medical attention OR when in doubt, you should file a First Report to protect you, as an employer, to ensure statutory reporting requirements are met in a timely manner.

  • Can I monitor my company’s claims?

    Yes.  As a member employer, you have access through our online portal to your loss reports showing amounts paid for claims, earned premium to date, and your company’s loss ratio (losses/premium) to date.  Also, you will find that the service company will quickly respond to any inquiry you have regarding either a specific claim, or claims in general, and can offer advice regarding any concerns you may have.

If you can’t find the answer to your question here, contact a member of our Claims team.